On Wednesday, Jet Blue held customers captive for up to 11 hours during storms on the East Coast
Yahoo News :
"You gotta realize the frustration — you can look out the window and you can see, there's the gate, and if you let us off the plane, we can walk there," said Farrell, 48, of Brooklyn.
Onboard the planes, snack foods wore out their welcome, bathrooms became unpleasant and cabins sweltered, passengers said.
"They had to open the door every 20 minutes just so we could get air," said Sean Corrinet, 29, who was on a flight bound for Cancun, Mexico. It was delayed for at least eight hours, Baldwin said.
Now, I realize that weather is unpredictable and not the fault of the airlines, but airlines have to be forced to allow some "give" or flexibility into the system so that when these types of events occur, they are able to move assets around to free up gates or inject stand-by planes into the system. It is unacceptable to hold people captive on airplanes pushed away from gates for hours at a time. As a mother of a young child, I can imagine how difficult this must have been for parents with young children. If the airlines need to be forced to factor in this "give" factor by balancing it against compensation due to the "captives" then I am all for it.
Look, I know how airlines look at things - cost/benefit. If there is no cost involved in just holding people on a plane for 5,6,7,8,9,10, or 11 hours - they will do so in order to minimize pushes to and from the gate, plane occupancy at a gate, etc. But if they are forced to calculate a cost associated with holding customers - like free tickets, monetary compensation, etc., they will find better ways to deal with the inevitable weather-related delays. There has to be a cost on both sides of the ledger - cost to holding people on the plane AND cost to bringing people back to the gate. Also, let's think about those movable staircases - those have to be a cheap alternative to "blocked" gates.
So, to put the costs on both sides, Rep. Michael Thompson (D-CA) and Sen. Barbara Boxer are again considering a Passenger Bill of Rights. The last effort was scuttled in 1999 due to airline industry lobbying. The bill of rights would require, among other things, procedures for returning to a gate if a plane must sit on the tarmac for more than three hours. Airlines would also be required to respond to complaints within 24 hours and notify passengers of canceled flights, delays and diversions within 10 minutes.
You can help too by signing the petition at
StrandedPassengers